World Of Clogs Australia World Of Clogs Australia

Orders are generally processed within 1–2 business days. Once dispatched:

Delivery estimates begin from dispatch and are indicative rather than guaranteed. Weekend and public holiday orders generally begin processing on the next available business day.

Depending on inventory and logistics, orders may be dispatched from Australia, our physical operation in the United States, or our suppliers and fulfillment partners in China.

Yes — free Standard Shipping is available on eligible Australian orders, with no minimum spend required. Express Shipping is available at an additional cost calculated at checkout. Available shipping options and costs are shown before payment.

We offer voluntary change-of-mind returns within 30 days, subject to our Refund & Return Policy. Items must generally be unused, unworn, unaltered, and in their original condition with original packaging, tags, and accessories.

Return shipping for change-of-mind returns is the customer's responsibility. We do not offer direct exchanges.

Your rights under the Australian Consumer Law (ACL) are separate from our voluntary return policy. Faulty, damaged, unsafe, or misdescribed products may qualify for remedies under Australian law.

Email support@worldofclogsau.store with your order number to start a return. Please do not send anything back before receiving return instructions.

Once your return has been received, reviewed, and approved, refunds are generally processed within 3–5 business days to your original payment method. Your bank or payment provider may take an additional 5–10 business days to apply the credit.

Our sizes are shown clearly on each applicable product page. To measure your foot:

1. Stand on a piece of paper and trace your foot outline
2. Measure from the heel to your longest toe
3. Match your measurement to the Size Chart — if you're between sizes, we generally recommend sizing up

Use the 📏 Size Chart button on this page for the full sizing guide. Not sure? Email us before ordering.

We accept the payment methods displayed as available at checkout. Payments are processed securely through third-party payment providers, and World Of Clogs Australia generally does not directly store your complete payment card information.

We're sorry to hear that. Please contact support@worldofclogsau.store as soon as reasonably possible with your order number, a description of the issue, and clear photos of the product and packaging where relevant.

For transit damage, we recommend contacting us within 48 hours of delivery so we can investigate more quickly. This is a recommendation only and does not limit your rights under the Australian Consumer Law (ACL).

Depending on the circumstances and applicable law, you may be entitled to an appropriate remedy for faulty, damaged, or misdescribed goods. Reasonable return shipping costs will be covered by us where we are responsible or where required by applicable law.

Once your order has been dispatched, you'll generally receive an email with your tracking information and, where available, a direct link to follow your delivery.

Tracking may take some time to become active after dispatch. If you haven't received your tracking information after your order has been processed, please check your spam folder or contact us.

Our team is available Monday – Friday, 9:00 AM – 5:00 PM (AEST). We aim to reply to enquiries within 1–2 business days.