Contact information
Contact Information
Effective date: 17 September 2026
Get in Touch
We're here to help. Whether you have a question about your order, need assistance with sizing, delivery, or a return, or simply want to know more about our products, the World Of Clogs Australia team is ready to assist.
Customer Support
Email: support@worldofclogsau.store
Phone: +61 2 9047 3816
Website: worldofclogsau.store
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (AEST).
We aim to respond to all enquiries within 1–2 business days. For enquiries about an existing order, please include your order number for faster assistance.
Our Operations
World Of Clogs Australia operates through an international business, supplier, and fulfillment network.
We maintain operations in Australia and have a physical operation in the United States, from which products may be dispatched directly to customers.
We also work with suppliers and fulfillment partners in China who may dispatch products directly to our customers.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, an order may therefore be dispatched from Australia, from our physical operation in the United States, or directly from our suppliers and fulfillment partners in China.
Our Locations
Australia Office / Fulfillment Location:
182 Pitt St
Sydney NSW 2000
Australia
United States Physical Operation:
30 N Gould St, Ste N
Sheridan, WY 82801
United States
China Supplier / Fulfillment Location:
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
Important Return Address Notice
The locations listed above are business, operational, supplier, or fulfillment locations and are not automatically return addresses.
If you need to return a product, please contact support@worldofclogsau.store before sending anything.
Our customer support team will provide the appropriate return instructions. Products sent to an unauthorised or incorrect location may experience significant processing delays.
Before You Contact Us
You may find an immediate answer in our policy pages:
Shipping Policy — delivery timeframes, fulfillment, and tracking
Refund & Return Policy — how to start a return or request a refund
Privacy Policy — how we collect, use, and protect your personal information
Terms of Service — information about purchases, website use, and your rights
For anything else, contact us at support@worldofclogsau.store and we'll be happy to assist.