Shipping policy
Shipping Policy
Effective date: 17 September 2026
Delivering Across Australia
At World Of Clogs Australia, we work to get your order to you as efficiently as possible. This Shipping Policy explains how orders are processed, estimated delivery timeframes, tracking, international fulfillment, and what to do if something goes wrong with your delivery.
Order Processing
Orders are generally processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
Once your order has been dispatched, you will generally receive an email containing tracking information so you can follow the progress of your delivery.
Shipping Options & Timeframes
Standard Shipping
Estimated Delivery: 3–7 business days
Cost: Free
Express Shipping
Estimated Delivery: 2–4 business days
Cost: Calculated at checkout
Please note:
• Delivery estimates begin from the date of dispatch, not the date the order is placed
• Delivery timeframes are estimates and are not guaranteed
• Peak periods, public holidays, weather conditions, carrier disruptions, customs processing, and other circumstances outside our reasonable control may cause delays
• Remote and rural locations may require additional delivery time
Free Shipping
We offer free Standard Shipping on eligible orders delivered to Australian addresses.
No minimum order value is required unless otherwise stated during checkout or as part of a specific promotion.
Where available, free Standard Shipping is applied automatically during checkout.
Express Shipping
Express Shipping may be available for customers who would like a faster delivery option.
Express Shipping costs are calculated at checkout and displayed before you complete your purchase.
Selecting Express Shipping does not eliminate normal order processing times and does not guarantee delivery by a specific date.
International Operations & Fulfillment
World Of Clogs Australia operates through an international business, supplier, and fulfillment network.
We maintain operations in Australia and have a physical operation in the United States, from which products may be dispatched directly to customers.
We also work with suppliers and fulfillment partners in China who may dispatch products directly to our customers.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, an order may therefore be dispatched from Australia, from our physical operation in the United States, or directly from our suppliers and fulfillment partners in China.
The location from which your order is dispatched does not affect your rights under the Australian Consumer Law.
Tracking Your Order
Once your order has been dispatched, you will generally receive an email containing your tracking information and, where available, a link to monitor your delivery.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
If you have not received tracking information after your order has been processed:
• Check your spam or junk folder
• Confirm that the email address provided during checkout is correct
• Contact us at support@worldofclogsau.store for assistance
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully review your:
• Full name
• Street address
• Suburb
• State
• Postcode
• Contact information
Orders are automatically processed after they are submitted. Because of this, we cannot guarantee that an address can be changed, corrected, or redirected after an order has been placed.
Once a parcel has been dispatched, address changes or redirects may also be subject to the carrier's policies and capabilities.
If an incorrect or incomplete address supplied by the customer results in a failed delivery or return to sender, additional delivery charges may apply where permitted by law.
Undeliverable Packages
A parcel may be returned or deemed undeliverable due to circumstances including:
• An incorrect or incomplete address
• Failed delivery attempts
• Failure to collect a parcel from a designated collection point
• Refusal of delivery
• Other carrier-related delivery issues
If a parcel is returned to us or another applicable fulfillment location, we may contact you to arrange redelivery.
Additional shipping charges may apply where the delivery failure resulted from incorrect information supplied by the customer or failure to collect the parcel.
Any refund or other resolution will be handled in accordance with our Refund & Return Policy and applicable Australian law.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe:
• Check the tracking information provided in your dispatch email
• Allow an additional 1–2 business days where appropriate, as carrier delays can occur
• Contact support@worldofclogsau.store if the tracking appears to have stopped updating or the parcel is significantly delayed
Where appropriate, we will work with the relevant carrier, logistics provider, supplier, or fulfillment partner to investigate the delivery.
Nothing in this section limits any rights or remedies available to you under the Australian Consumer Law.
Damaged in Transit
If your order arrives damaged, please contact us as soon as reasonably possible.
For faster investigation, we recommend contacting us within 48 hours of delivery and providing:
• Your order number
• Clear photographs of the damaged product
• Photographs of the packaging
• A brief description of the issue
The 48-hour timeframe is a recommendation designed to help us investigate transit damage promptly. It does not limit or replace any rights you may have under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund, or another appropriate remedy under applicable law.
Customs & International Dispatch
Although World Of Clogs Australia serves Australian customers, some products may be dispatched from our physical operation in the United States or directly from suppliers and fulfillment partners in China.
Where an order is fulfilled internationally, additional logistics or customs processing may occasionally affect delivery timeframes.
Any applicable taxes, duties, or other charges will be handled in accordance with the information presented at checkout and applicable law.
Operational & Fulfillment Locations
Australia Office / Fulfillment Location:
182 Pitt St
Sydney NSW 2000
Australia
United States Physical Operation:
30 N Gould St, Ste N
Sheridan, WY 82801
United States
China Supplier / Fulfillment Location:
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
Important Return Address Notice
The locations listed above are business, operational, supplier, or fulfillment locations and are not automatically return addresses.
Do not return products to any of these locations unless our customer support team has specifically instructed you to do so.
To start a return, contact support@worldofclogsau.store and wait for return instructions before sending your product.
Contact Us
For shipping-related questions, contact:
World Of Clogs Australia
Email:
support@worldofclogsau.store
Phone:
+61 2 9047 3816
Website:
worldofclogsau.store
Nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.