Privacy policy
Privacy Policy
Effective date: 17 September 2026
Your Privacy Matters to Us
At World Of Clogs Australia, we are committed to protecting your personal information and being transparent about how we collect, use, disclose, and store it.
This Privacy Policy applies to your interactions with worldofclogsau.store, including when you browse our website, place an order, contact our customer support team, or otherwise use our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Who We Are
World Of Clogs Australia operates as an online retail store serving customers across Australia through an international business, supplier, and fulfillment network.
Contact Information:
Email: support@worldofclogsau.store
Phone: +61 2 9047 3816
Website: worldofclogsau.store
Australia Office / Fulfillment Location:
182 Pitt St
Sydney NSW 2000
Australia
United States Physical Operation:
30 N Gould St, Ste N
Sheridan, WY 82801
United States
China Supplier / Fulfillment Location:
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
What Information We Collect
We collect personal information that is reasonably necessary to operate our online store, process orders, provide customer support, improve our services, and meet our legal obligations.
Information you provide directly may include:
• Full name
• Billing and delivery addresses
• Email address
• Phone number
• Order and transaction information
• Account information if you create an account
• Product preferences and shopping activity
• Messages, enquiries, reviews, complaints, or return requests you send us
• Other information you voluntarily provide
Payment information is processed through third-party payment providers. We generally do not directly store your complete payment card details.
Information Collected Automatically
When you browse or interact with our website, certain information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed and interactions with our website
• Referring URLs
• Approximate location derived from technical information
• Shopping cart and checkout activity
• Date and time of visits
• Cookies, pixels, and similar tracking technologies
How We Use Your Information
We may use your personal information for purposes including:
• Processing and fulfilling orders
• Arranging shipping and delivery
• Providing order and tracking updates
• Processing payments and refunds
• Managing returns and customer service requests
• Responding to questions, complaints, or enquiries
• Managing customer accounts
• Detecting, investigating, and preventing fraud, abuse, and security incidents
• Improving our website, products, services, and customer experience
• Conducting analytics and measuring website performance
• Measuring and improving advertising effectiveness
• Sending marketing communications where permitted and where you have provided any consent required by law
• Maintaining business, tax, accounting, and transaction records
• Complying with applicable legal and regulatory obligations
• Establishing, exercising, or defending legal claims
Legal Basis for Processing
Where applicable law requires us to identify a legal basis for processing personal information, we may rely on:
• Contract performance — where processing is necessary to process and fulfil your order or provide requested services
• Legitimate interests — where appropriate for operating and improving our business, preventing fraud, securing our services, and understanding how our website is used
• Legal obligations — where processing is required to comply with applicable laws, regulations, accounting requirements, or lawful requests
• Consent — where required for certain marketing communications, cookies, or other processing activities
Sharing Your Information
We do not sell or rent your personal information as a standalone business practice.
However, we may disclose or make personal information available to third parties where reasonably necessary to operate our business and provide our services.
These parties may include:
• Payment processors and financial service providers
• Shipping companies, couriers, and logistics providers
• Suppliers and fulfillment partners
• E-commerce and website service providers
• Customer support platforms
• Email and communication providers
• Advertising and marketing platforms
• Analytics providers
• Fraud prevention, security, and risk-management providers
• Technology and cloud service providers
• Professional advisers such as accountants, lawyers, and consultants
• Government agencies, courts, regulators, or law enforcement authorities where required by law
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.
International Operations & Data Transfers
World Of Clogs Australia operates through an international business and fulfillment network.
We maintain operations in Australia and have a physical operation in the United States.
We also work with suppliers and fulfillment partners in China who may process information necessary to prepare and dispatch orders directly to customers.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, an order may be dispatched from Australia, from our physical operation in the United States, or directly from suppliers and fulfillment partners in China.
Because of these international operations and our use of global technology, payment, logistics, advertising, analytics, and service providers, your personal information may be processed, accessed, or stored outside Australia.
Where required, we take reasonable steps to ensure that personal information disclosed or transferred internationally is handled in accordance with applicable privacy requirements.
Cookies & Tracking Technologies
Our website uses cookies, pixels, and similar technologies to operate the website, understand how visitors use it, improve performance, and support advertising and marketing activities.
These technologies may include:
Essential Cookies
These cookies are necessary for core website functions such as maintaining your shopping cart, remembering session information, processing checkout activity, and providing security features.
Analytics Cookies
These technologies help us understand how customers interact with our website, which pages are visited, how visitors navigate the site, and how we can improve performance.
Marketing Cookies
These technologies may be used to measure advertising performance, understand interactions with advertisements, and display more relevant advertising on third-party platforms where permitted.
You may be able to manage or disable cookies through your browser settings or other privacy controls made available on our website.
Disabling certain cookies may affect website functionality.
Advertising & Analytics
We may use third-party advertising and analytics services to understand website activity, measure marketing performance, and advertise our products.
These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about interactions with our website and advertisements.
The information collected and the controls available to you may vary depending on the provider and your location.
Marketing Communications
Where permitted, we may send promotional emails or other marketing communications to customers who have opted in or where another lawful basis permits us to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at:
support@worldofclogsau.store
Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to your orders, payments, returns, security, or other service-related matters.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, tax, accounting, fraud-prevention, dispute-resolution, and regulatory requirements.
Retention periods may therefore vary depending on the type of information and the reason it is being retained.
When personal information is no longer reasonably required, we may delete, anonymise, or otherwise securely dispose of it where appropriate and subject to applicable law.
Your Privacy Rights
Depending on your location and applicable privacy law, you may have rights relating to your personal information, which may include the ability to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Raise a concern or complaint regarding our handling of personal information
Certain requests may be subject to legal exceptions or record-retention obligations.
To make a privacy request, contact:
support@worldofclogsau.store
Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us first so that we can investigate and respond.
Australian individuals may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Data Security
We take reasonable technical, administrative, and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
Our website uses encrypted connections where appropriate, and payment information is handled through third-party payment processors using their own security systems and standards.
However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.
Payment Information
Payments made through our website are processed by third-party payment service providers.
World Of Clogs Australia generally does not directly store complete payment card information such as your full card number and security code.
Payment providers may collect and process information according to their own privacy policies and legal obligations.
Third-Party Links
Our website may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy, security, content, or practices of third-party services. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our website and services are not intended to knowingly collect personal information directly from children who are not legally able to provide the relevant consent under applicable law.
If you believe personal information relating to a child has been provided to us improperly, please contact us so that we can review the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, legal requirements, or regulatory obligations.
Any updated version will be published on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically.
Contact Us
For questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, contact:
World Of Clogs Australia
Email:
support@worldofclogsau.store
Phone:
+61 2 9047 3816
Website:
worldofclogsau.store
Australia Office / Fulfillment Location:
182 Pitt St
Sydney NSW 2000
Australia
United States Physical Operation:
30 N Gould St, Ste N
Sheridan, WY 82801
United States
China Supplier / Fulfillment Location:
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China