Frequently Asked Questions (FAQ)

Frequently Asked Questions

Shipping & Delivery

How long does delivery take?

Orders are generally processed within 1–2 business days after payment confirmation.

Once dispatched:

Standard Shipping (Free): 3–7 business days

Express Shipping: 2–4 business days (cost calculated at checkout)

Delivery timeframes begin from the date of dispatch, not the date the order is placed. Orders placed on weekends or public holidays will generally begin processing on the next available business day.

Delivery estimates are indicative and may be affected by carrier delays, public holidays, weather conditions, customs processing, peak periods, or remote and rural delivery locations.

Is shipping free?

Yes. Free Standard Shipping is available on eligible Australian orders with no minimum spend required.

Express Shipping is available at an additional cost, calculated and displayed at checkout.

Do you ship internationally?

World Of Clogs Australia currently sells and delivers orders to Australian addresses.

However, we operate through an international business, supplier, and fulfillment network.

We maintain operations in Australia and have a physical operation in the United States, from which products may be dispatched directly to customers.

We also work with suppliers and fulfillment partners in China who may dispatch products directly to our customers.

Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, your order may therefore be dispatched from Australia, from our physical operation in the United States, or directly from our suppliers and fulfillment partners in China.

How do I track my order?

Once your order has been dispatched, you will generally receive a confirmation email containing your tracking information and, where available, a link to follow your delivery.

Tracking information may take some time to become active after dispatch.

If you haven't received your tracking information after your order has been processed, please check your spam or junk folder before contacting us at support@worldofclogsau.store.

Orders & Payments

What payment methods do you accept?

We accept the payment methods displayed as available during checkout.

Depending on your device and checkout availability, these may include major credit and debit cards and supported digital payment methods.

Payments are securely processed through third-party payment providers. World Of Clogs Australia generally does not directly store your complete payment card information.

Can I change or cancel my order after placing it?

Orders are automatically processed after they are submitted.

Because of this automated processing system, orders cannot be cancelled once placed.

We also cannot guarantee that product, size, quantity, or address changes can be made after an order has been submitted.

Please carefully review your order and delivery information before completing checkout.

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

My order hasn't arrived — what do I do?

If your order hasn't arrived within the estimated delivery timeframe, please:

1. Check the tracking information provided in your dispatch email.

2. Allow an additional 1–2 business days where appropriate, as carrier delays can occur.

3. Contact support@worldofclogsau.store if the tracking appears to be stuck or the parcel is significantly delayed.

Where appropriate, our team will work with the relevant carrier, logistics provider, supplier, or fulfillment partner to investigate the delivery.

Returns & Refunds

What is your return policy?

We offer voluntary change-of-mind returns within 30 days, subject to the conditions in our Refund & Return Policy.

To qualify for a voluntary change-of-mind return, the product generally needs to be unused, unworn, unaltered, and in its original condition with its original packaging, tags, and accessories.

Return shipping costs for change-of-mind returns are the customer's responsibility.

Your rights under the Australian Consumer Law are separate from our voluntary return policy. If a product is faulty, damaged, unsafe, or significantly different from its description, you may be entitled to a remedy under Australian law.

How do I start a return?

Email support@worldofclogsau.store with:

• Your order number

• The product you would like to return

• The reason for the return

• Photos where relevant, particularly for damaged or faulty products

Our team will provide the appropriate return instructions.

Please do not send products to any of our displayed business, operational, supplier, or fulfillment locations unless our customer support team specifically instructs you to do so.

How long do refunds take?

Once a return has been received, reviewed, and approved, refunds are generally processed to the original payment method within 3–5 business days.

Your bank or payment provider may require an additional 5–10 business days for the credit to appear in your account.

Do you offer exchanges?

We do not offer direct exchanges.

If you would like a different product or size, you can return the original product if it is eligible under our Refund & Return Policy and place a separate order for your preferred item.

Products & Sizing

How do I find my size?

Each applicable product page includes a size guide to help you select the appropriate size.

To measure your foot:

1. Place your foot flat on a piece of paper.

2. Mark or trace from the back of your heel to the tip of your longest toe.

3. Measure that distance.

4. Compare the measurement with the size guide displayed on the product page.

If you're between sizes, we generally recommend sizing up.

Are the products waterproof?

Many of our clog styles are made using lightweight EVA-based materials that are water-resistant and easy to clean.

Specific materials and characteristics may vary by product, so please refer to the applicable product description for details.