Refund policy
Refund & Return Policy
Effective date: 17 September 2026
We Stand Behind Every Order
At World Of Clogs Australia, customer satisfaction is at the core of everything we do. If something isn't right with your order, we're here to help resolve the issue as quickly and smoothly as possible.
All purchases made through worldofclogsau.store are covered by the Australian Consumer Law (ACL), which provides consumers with rights that cannot be excluded, restricted, or modified by this policy.
Consumer Guarantees (ACL)
Under the Australian Consumer Law, products sold by World Of Clogs Australia come with consumer guarantees that cannot be excluded.
These include rights to:
• Receive goods that are of acceptable quality, fit for purpose, and match their description
• A refund or replacement in the event of a major failure
• Compensation for any other reasonably foreseeable loss or damage resulting from a failure
• A repair, replacement, or other appropriate remedy where a failure does not qualify as major
These statutory rights exist independently of our voluntary return policy below.
Returning a Purchase (Change of Mind)
We understand that sometimes a product may not be the right fit. We accept voluntary change-of-mind returns provided that:
• The return is requested no later than 30 days from the date your order was delivered
• The product is unworn, unused, unaltered, and in its original condition
• All original packaging, tags, and accessories are included
• The item has not been washed, damaged, or modified in any way
Please note:
• Return shipping for change-of-mind returns is at the customer's expense
• We do not process direct exchanges. If you require a different product or size, please return the original item and place a separate order
• Original shipping charges, where applicable, are non-refundable for change-of-mind returns
Nothing in these voluntary return conditions limits any rights or remedies available to you under the Australian Consumer Law.
Faulty, Damaged or Misdescribed Items
If you receive an item that is faulty, damaged, defective, or materially different from its description, you may be entitled to a remedy under the Australian Consumer Law.
Please contact us as soon as reasonably possible after discovering the issue so that we can investigate and assist you.
Depending on the circumstances and your rights under the ACL, the appropriate remedy may include:
• A refund to your original payment method
• A replacement of the item, where appropriate and available
• A repair, where this is an appropriate remedy
Where World Of Clogs Australia is responsible for the return of a faulty, damaged, defective, or misdescribed product, we will cover reasonable return shipping costs as required by applicable law.
We may request photographs of the product, packaging, shipping label, or other relevant information to help us assess the issue and provide appropriate return instructions.
Items That Cannot Be Returned
The following items are generally not eligible for a voluntary change-of-mind return:
• Returns requested after the 30-day voluntary return period
• Products showing signs of use, wear, washing, alteration, or customer-caused damage
• Items missing original packaging, tags, or included accessories where this materially affects their condition or value
• Products clearly designated as final sale or non-returnable at the time of purchase
These exclusions apply only to voluntary returns and do not exclude or restrict any rights you may have under the Australian Consumer Law for faulty, defective, damaged, unsafe, or misdescribed goods.
How to Start a Return
1. Email support@worldofclogsau.store with your order number, the item(s) you wish to return, and a brief explanation of the reason for your request.
2. Our customer support team will review your request and generally respond within 1–2 business days with further instructions.
3. Do not send a product to any of our business, fulfillment, supplier, or operational locations unless our support team has specifically instructed you to do so.
4. Once the returned item has been received and assessed, we will confirm the outcome of your return request and process any applicable refund or other remedy.
Refund Timeline
Once a returned item has been received, inspected, and approved:
• Approved refunds are generally processed within 3–5 business days
• Your bank, card issuer, or payment provider may require an additional 5–10 business days to reflect the credit
• Refunds are generally issued to the original payment method used at checkout
Processing times imposed by banks and payment providers are outside our control.
Haven't Received Your Refund?
If the expected timeframe has passed and your refund has not appeared:
• Check your bank account or payment method statement again
• Contact your bank, card issuer, or payment provider, as processing times may vary
• If you have completed these steps and still cannot locate the refund, contact us at support@worldofclogsau.store
International Operations & Fulfillment
World Of Clogs Australia operates through an international business, supplier, and fulfillment network.
We maintain operations in Australia and have a physical operation in the United States, from which products may be dispatched directly to customers.
We also work with suppliers and fulfillment partners in China. Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, an order may therefore be dispatched from Australia, from our physical operation in the United States, or directly from our suppliers and fulfillment partners in China.
The location from which an order is dispatched does not affect your rights under the Australian Consumer Law.
Our displayed business, operational, supplier, and fulfillment locations are not automatically return addresses. Customers must contact us before returning any product and follow the return instructions provided by our support team.
Contact & Operational Information
World Of Clogs Australia
Email:
support@worldofclogsau.store
Phone:
+61 2 9047 3816
Website:
worldofclogsau.store
Australia Office / Fulfillment Location:
182 Pitt St
Sydney NSW 2000
Australia
United States Physical Operation:
30 N Gould St, Ste N
Sheridan, WY 82801
United States
China Supplier / Fulfillment Location:
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
Important Return Address Notice
The addresses listed above represent business, operational, supplier, or fulfillment locations and should not be treated as return addresses unless specifically confirmed by World Of Clogs Australia.
Do not send a return to any of these locations without first contacting support@worldofclogsau.store and receiving return instructions.
Returns sent without authorization or to an incorrect location may experience significant processing delays.
Nothing in this Refund & Return Policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.